How We Rate Casinos
At Solutions Included, we evaluate UK betting sites using a comprehensive methodology to help you find the best online casinos. Our team of experts assess each operator across multiple criteria to produce fair, transparent ratings you can trust.
Licensing & Regulation
The most critical factor in our casino ratings. We prioritise operators licensed by the UK Gambling Commission (UKGC), as this provides the highest level of player protection under UK law. We also recognise licenses from the Malta Gaming Authority (MGA) and Curaçao eGaming, provided they comply with strict standards. We verify all licenses are current and active, and we check for any regulatory violations or disciplinary actions.
Game Selection & Software Providers
We assess the breadth and quality of gaming options available. This includes the variety of slots, live casino games, table games, and specialty games. We evaluate partnerships with leading software providers such as NetEnt, Microgaming, Pragmatic Play, and Evolution Gaming. We also consider game exclusivity, RTP (Return to Player) percentages, and regular content updates.
Bonus Terms & Wagering Requirements
We carefully review all promotional offers, welcome bonuses, and ongoing promotions. Our analysis includes examining terms and conditions for fairness, calculating effective wagering requirements (rollover), identifying maximum cashout restrictions, and checking for unrealistic bonus conditions. We favour operators with transparent, player-friendly bonus structures.
Payment Methods & Withdrawal Speed
We evaluate the range of deposit and withdrawal options, including credit/debit cards, e-wallets (PayPal, Skrill, Neteller), bank transfers, and cryptocurrency options. We test actual withdrawal times and check for hidden fees. Fast, reliable payment processing is essential for a positive player experience.
Customer Support
We assess the availability and quality of customer service. Key factors include 24/7 live chat availability, email responsiveness, telephone support, and helpfulness of staff. We test support channels firsthand and evaluate knowledge, professionalism, and resolution times. Multilingual support is a bonus feature we note.
Mobile Experience
We evaluate how well casinos perform on mobile devices. This includes testing responsive web design, load times, navigation ease, and game compatibility across iOS and Android. We also assess dedicated mobile apps where available, checking for smooth performance, intuitive interfaces, and feature parity with desktop versions.
Responsible Gaming Tools
We verify that operators provide robust responsible gaming features to protect vulnerable players. This includes deposit limits (daily, weekly, monthly), loss limits, reality checks, time-out periods, self-exclusion options, and access to third-party support services such as GamCare and Gamblers Anonymous. Compliance with safer gambling regulations is non-negotiable.
Our Rating Scale
10/10 – Excellent: Outstanding across all criteria. Exemplary licensing, game selection, player protection, and customer service.
8-9/10 – Very Good: Strong performance in most areas. Minor areas for improvement but highly recommended.
6-7/10 – Good: Solid operator meeting core standards. Some limitations in specific areas.
4-5/10 – Fair: Meets basic requirements but has notable shortcomings in one or more key areas.
Below 4/10 – Poor: Significant concerns regarding licensing, transparency, or player protection. Not recommended.
Our ratings are updated regularly to reflect changes in casino offerings, regulatory status, and user feedback. All reviews on this site are independent and unbiased.